Returns & refunds

If you change your mind

You have 14 days from the day you receive your print to cancel your purchase, without having to give a reason.

To cancel, send a clear statement by email to [email protected], for example: “I wish to cancel my purchase of [title and size], order [number], received on [date].” Please include your name and address.

Sending the print back

Send the print back within 14 days of telling us, in its original packaging, unframed and undamaged, together with the certificate of authenticity. We will give you the return address.

The cost of returning the print is paid by you. Large prints travel in oversized tubes or boxes, so this can be significant; ask us and we will help you estimate it and choose a carrier. We recommend an insured, tracked service, since the print is your responsibility until it reaches us.

Your refund

We refund the full amount you paid, including the original delivery, within 14 days of receiving your cancellation. We may wait until the print has arrived back before refunding. The refund goes to the payment method you used.

If your print arrives damaged

Please tell us as soon as possible, ideally within 7 days of delivery, at [email protected], with photos of the package and of the print. Keep the packaging. We will send you a new print at no cost, or refund you in full if you prefer.

Defects

If a print has a defect or does not match its description, the legal guarantee applies (three years from delivery under Portuguese law). Write to us and we will make it right.

Special orders

Prints made in a size or format you have specially requested, outside the sizes offered on the site, are made to your specifications. They cannot be cancelled once the order is confirmed, unless they are defective.